Return & Exchange Policy

Strict Return Eligibility Conditions

Maison Éloraine de Lys creates artisanal garments crafted in limited batches using noble natural fibers. To maintain atelier purity and uncompromising hygiene standards, returns and exchanges are strictly governed by the following criteria:

• Unused & Pristine Condition: Returns are only accepted if the garment is completely unused, unwashed, unworn, and strictly free of any stains, marks, makeup, perfume, sweat, or environmental odors.

• Original Price Tag Attached: The original Éloraine de Lys price tag, fabric seal, and security labels must remain firmly attached, untampered, and intact in their original condition.

• Original Packaging: The garment must be returned in its original atelier box, protective sleeves, and branded packaging materials within 7 calendar days of receipt.

Customer-Paid Return Logistics

In alignment with our limited atelier production and direct pricing model, Éloraine de Lys does not offer complimentary reverse courier pickup.

The customer must explicitly acknowledge and agree to pay all return courier charges and transit shipping expenses from their address back to the Éloraine de Lys atelier warehouse.

We require utilizing a secure, trackable courier partner (such as BlueDart, Delhivery, or Speed Post) with proof of dispatch. Maison Éloraine de Lys cannot be held responsible for parcels lost or damaged during reverse transit.

Atelier Inspection & Resolution

Upon arrival at our atelier, every piece undergoes rigorous inspection under natural light by our master tailors to verify tag authenticity, pristine fiber condition, and cleanliness.

Garments showing any signs of wear, washing, missing price tags, or stains will be rejected and returned to the customer at the customer's sole shipping expense.

Approved exchanges or return reconciliations are processed within 3 to 5 business days following successful inspection.

Custom Tailoring & Alteration Concierge

Garments that have undergone bespoke tailoring, custom sleeve adjustments, trouser cuffing, or monogramming are crafted exclusively for your silhouette and are permanently non-returnable.

For sizing consultations or measurements guidance prior to order dispatch, our atelier concierge is at your service on WhatsApp.